REFUND POLICY

RETURNS

AT ZEHRA, YOUR SATISFACTION IS OUR TOP PRIORITY. IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU HAVE 30 DAYS FROM THE RECEIPT OF YOUR ORDER TO REQUEST A RETURN.

CONDITIONS FOR RETURNS
THE ITEM MUST BE IN ITS ORIGINAL CONDITION: UNWORN, WITH TAGS, AND IN THE ORIGINAL PACKAGING.
PROOF OF PURCHASE (ORDER NUMBER OR RECEIPT) IS REQUIRED.

HOW TO START A RETURN
SEND US AN EMAIL AT SUPPORT@ZEHRA.COM WITH YOUR ORDER NUMBER. WE WILL SEND YOU ALL THE INSTRUCTIONS FOR THE RETURN.

SHIPPING COSTS
RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. WE STRONGLY RECOMMEND USING A TRACKED SHIPPING SERVICE.

EXCHANGES
THE FASTEST WAY TO RECEIVE THE ITEM YOU WANT IS TO RETURN THE ORIGINAL AND PLACE A NEW ORDER. IN SOME CASES, WE OFFER A FREE SIZE EXCHANGE – PLEASE CONTACT US FOR DETAILS.

CANCELLATIONS
ONCE AN ORDER IS BEING PROCESSED, IT CANNOT BE CANCELLED, AS OUR WAREHOUSE OPERATES AUTOMATICALLY. IF YOU NOTICE AN ERROR, PLEASE CONTACT US IMMEDIATELY.

DAMAGED OR INCORRECT ITEMS
PLEASE CHECK YOUR ORDER UPON RECEIPT. IF IT IS DAMAGED, DEFECTIVE, OR INCORRECT, CONTACT US IMMEDIATELY.

ITEMS EXCLUDED FROM EXCHANGE

• CUSTOM-MADE OR PERSONALISED ITEMS

• HYGIENE OR INTIMATE PRODUCTS

REFUNDS
ONCE WE HAVE RECEIVED AND INSPECTED YOUR RETURN, WE WILL NOTIFY YOU OF THE APPROVAL. A REFUND WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 WORKING DAYS.
IF YOU HAVE NOT RECEIVED A REFUND AFTER 15 WORKING DAYS, PLEASE CONTACT US AT SUPPORT@ZEHRA.COM.

💚 WHENEVER POSSIBLE, RETURNS ARE DONATED TO A CHARITY.